Help and FAQs.

Simple answers for TidalFlow Tech products, demos, onboarding, support, security and reporting.

Contact supportView products
Help center

General FAQs

What is TidalFlow Tech?

TidalFlow Tech is a software company that builds practical digital systems for businesses, organizations and field teams. We create mobile apps, web platforms, cloud systems, dashboards and automation tools.

What does TidalFlow Tech do?

We provide mobile app development, web applications, admin dashboards, cloud-based systems, database and reporting systems, API integrations, business process automation, training, support and custom software development.

Do your systems work on mobile and web?

Yes. Most systems support mobile apps for field users and web dashboards or admin portals for managers.

Do you provide support after launch?

Yes. Support can include user assistance, admin guidance, report adjustments, bug fixes, refresher training and system improvements.

Help center

Product FAQs

What products does TidalFlow Tech offer?

TidalFlow SFA for field sales and merchandising, ZamuTrack for attendance and workforce operations, Paketiq for delivery and fleet operations, Pos-t-it for mobile POS and stock management, plus custom systems.

Can TidalFlow Tech build a custom system?

Yes. We build custom apps, dashboards, reports, approvals, integrations and automation based on your business workflow.

Help center

TidalFlow SFA FAQs

What is TidalFlow SFA?

TidalFlow SFA is a field sales and merchandising app that tracks outlet visits, shop activities, stock visibility, competitor activity and field team performance.

What shop activities can be captured?

Stock take, shelf share, customer engagement, returned goods, short expiry, competitor activity, price index, order capture and photo evidence.

Does TidalFlow SFA support geofenced visits?

Yes. The app can verify whether a user is at the correct outlet before check-in, helping reduce false visits and improve field accountability.

What reports are available?

Outlet visit reports, stock availability reports, shelf share reports, conversion reports, return goods reports, short expiry reports, competitor activity reports, price index reports and rep performance reports.

Help center

ZamuTrack FAQs

What is ZamuTrack?

ZamuTrack is an attendance and workforce operations platform for staff check-ins, clock-outs, shifts, leave, approvals, visitors, documents, assets, projects and reports.

Does ZamuTrack support geofencing?

Yes. Staff can be required to clock in only from approved work locations, branches, zones or sites.

What HR features are included?

Staff profiles, employee records, departments, branches, roles, permissions, leave requests, leave balances, shift schedules, rosters, timesheets, overtime requests and attendance reports.

Does it support visitor and asset management?

Yes. Visitors can be registered, passed through QR checks and checked out. Assets can be registered, assigned, transferred, scanned, maintained and reported.

Help center

Paketiq FAQs

What is Paketiq?

Paketiq is a delivery, dispatch and fleet operations platform for deliveries, drivers, vehicles, routes, proof of delivery, customer communication and reports.

What can drivers do in Paketiq?

Drivers can view assigned deliveries, follow routes, capture delivery status, use OTP confirmation, capture signatures, record notes and complete pre-trip or post-trip checks.

Does Paketiq support vehicle maintenance checks?

Yes. Teams can capture fuel level, tyres, brakes, lights, oil level, engine condition, body condition, mileage, cleaning status, driver comments and photos.

What proof of delivery is supported?

Proof of delivery can include OTP, e-signature, customer name, photo evidence, GPS location, timestamp and delivery notes.

Help center

Pos-t-it FAQs

What is Pos-t-it?

Pos-t-it is a mobile POS and stock management system for selling products, managing stock, accepting payments, issuing receipts and viewing sales reports.

Who is Pos-t-it for?

Retail shops, mini-marts, boutiques, cafes, salons, pharmacies, small businesses and growing retail stores.

What reports are available?

Daily sales reports, product sales reports, stock reports, low-stock reports, payment reports, customer purchase reports and profit reports.

Help center

Custom Software, Security and Reporting

Are TidalFlow systems secure?

Systems are designed with controlled access, secure login, role permissions, backups, audit trails and data protection practices.

Do users have different permissions?

Yes. Access can be controlled by role, department, branch, location or responsibility level.

Can reports be exported?

Yes. Reports can be exported depending on setup. Common formats include PDF, Excel and CSV.

Can I request a demo?

Yes. Contact TidalFlow Tech with your business type, number of users, branches, current process, challenges and reports needed.

">

Help and FAQs.

Simple answers for TidalFlow Tech products, demos, onboarding, support, security and reporting.

Contact supportView products
Help center

General FAQs

What is TidalFlow Tech?

TidalFlow Tech is a software company that builds practical digital systems for businesses, organizations and field teams. We create mobile apps, web platforms, cloud systems, dashboards and automation tools.

What does TidalFlow Tech do?

We provide mobile app development, web applications, admin dashboards, cloud-based systems, database and reporting systems, API integrations, business process automation, training, support and custom software development.

Do your systems work on mobile and web?

Yes. Most systems support mobile apps for field users and web dashboards or admin portals for managers.

Do you provide support after launch?

Yes. Support can include user assistance, admin guidance, report adjustments, bug fixes, refresher training and system improvements.

Help center

Product FAQs

What products does TidalFlow Tech offer?

TidalFlow SFA for field sales and merchandising, ZamuTrack for attendance and workforce operations, Paketiq for delivery and fleet operations, Pos-t-it for mobile POS and stock management, plus custom systems.

Can TidalFlow Tech build a custom system?

Yes. We build custom apps, dashboards, reports, approvals, integrations and automation based on your business workflow.

Help center

TidalFlow SFA FAQs

What is TidalFlow SFA?

TidalFlow SFA is a field sales and merchandising app that tracks outlet visits, shop activities, stock visibility, competitor activity and field team performance.

What shop activities can be captured?

Stock take, shelf share, customer engagement, returned goods, short expiry, competitor activity, price index, order capture and photo evidence.

Does TidalFlow SFA support geofenced visits?

Yes. The app can verify whether a user is at the correct outlet before check-in, helping reduce false visits and improve field accountability.

What reports are available?

Outlet visit reports, stock availability reports, shelf share reports, conversion reports, return goods reports, short expiry reports, competitor activity reports, price index reports and rep performance reports.

Help center

ZamuTrack FAQs

What is ZamuTrack?

ZamuTrack is an attendance and workforce operations platform for staff check-ins, clock-outs, shifts, leave, approvals, visitors, documents, assets, projects and reports.

Does ZamuTrack support geofencing?

Yes. Staff can be required to clock in only from approved work locations, branches, zones or sites.

What HR features are included?

Staff profiles, employee records, departments, branches, roles, permissions, leave requests, leave balances, shift schedules, rosters, timesheets, overtime requests and attendance reports.

Does it support visitor and asset management?

Yes. Visitors can be registered, passed through QR checks and checked out. Assets can be registered, assigned, transferred, scanned, maintained and reported.

Help center

Paketiq FAQs

What is Paketiq?

Paketiq is a delivery, dispatch and fleet operations platform for deliveries, drivers, vehicles, routes, proof of delivery, customer communication and reports.

What can drivers do in Paketiq?

Drivers can view assigned deliveries, follow routes, capture delivery status, use OTP confirmation, capture signatures, record notes and complete pre-trip or post-trip checks.

Does Paketiq support vehicle maintenance checks?

Yes. Teams can capture fuel level, tyres, brakes, lights, oil level, engine condition, body condition, mileage, cleaning status, driver comments and photos.

What proof of delivery is supported?

Proof of delivery can include OTP, e-signature, customer name, photo evidence, GPS location, timestamp and delivery notes.

Help center

Pos-t-it FAQs

What is Pos-t-it?

Pos-t-it is a mobile POS and stock management system for selling products, managing stock, accepting payments, issuing receipts and viewing sales reports.

Who is Pos-t-it for?

Retail shops, mini-marts, boutiques, cafes, salons, pharmacies, small businesses and growing retail stores.

What reports are available?

Daily sales reports, product sales reports, stock reports, low-stock reports, payment reports, customer purchase reports and profit reports.

Help center

Custom Software, Security and Reporting

Are TidalFlow systems secure?

Systems are designed with controlled access, secure login, role permissions, backups, audit trails and data protection practices.

Do users have different permissions?

Yes. Access can be controlled by role, department, branch, location or responsibility level.

Can reports be exported?

Yes. Reports can be exported depending on setup. Common formats include PDF, Excel and CSV.

Can I request a demo?

Yes. Contact TidalFlow Tech with your business type, number of users, branches, current process, challenges and reports needed.

">
help.html